Diamond Pet Foods Social Media Community Guidelines

Updated May 18, 2022

Thank you for being part of the Diamond Pet Foods family! Our social media pages are places for pet parents and fans to share photos and videos, ask questions or inquire about Diamond Pet Foods and interact with others in a positive and respectful manner.

Our social pages include:

The below community guidelines dictate how fans should interact on our social media pages. By using our social media pages, you acknowledge and agree to these guidelines.

Terms of Use

Content shared on our social media pages by visitors does not always represent Diamond Pet Foods or our values. We reserve the right to remove content if we feel it is inappropriate, offensive, explicit, graphic, irrelevant, disruptive or falsely representative of Diamond Pet Foods or any other company or brand. Additionally, we reserve the right to block any user in violation of this policy.

Such content includes but is not limited to:

Spam, including repeatedly posting content in multiple places, or other content intended to cause disruptions or technical issues
Advertisements, solicitation links or content otherwise not authorized by Diamond Pet Foods
Content in violation of any local, state, national or international law
Content in violation of social media platform terms of use
Harassing, threatening, vulgar, defamatory, libelous or abusive content
Deceptive, misleading or factually inaccurate content
Content infringing on any copyright, trademark, patent, trade secret or proprietary rights of any party
Private, personal or sensitive information about any individual
Content promoting unaffiliated organizations, groups or products
Content unrelated to the original post

In addition to treating others with respect, we ask that all users adhere to the terms and policies of the social media platforms, including any stated terms of service, community standards, privacy policies or rules and policies provided by those platforms.

Our Products & Content

We believe in providing a nutritious, premium product at a price and quality you can feel good about.

The content that we share is for informational or entertainment purposes only and should not be used to replace an expert’s advice. We recommend contacting your veterinarian for any questions you have about your pet’s health. Any dietary changes or healthcare treatments should be made after consultation with your veterinarian.

Image Use Agreement

We love when Diamond Pet Foods fans share photos, videos and stories about their pets on our social media pages! Please see our Re-use Release for User-Generated Content (UGC) to learn more about how we may use social media content that you give us permission to share.

When posting on our social media pages, tagging us in content or using branded hashtags, please do not repost any photos, videos or other content that is not yours without the permission of the owner.

Use of Our Brand & Content

The marks appearing on our social channels, including but not limited to (i) Diamond, (ii) Diamond Naturals, (iii) Diamond CARE, (iv) Diamond Pro89, (v) Made to make a difference, and (vi) Everything Your Pets Need. And Nothing They Don’t are trademarks of Diamond Pet Foods. Please see our Copyright and Trademark page to learn more.

Your Inquiries

The Diamond Pet Foods social media pages are not monitored 24/7. When needed, our social media representatives may collect your information or ask you to reach out to our product specialists, quality control team or on-staff veterinarian so our team may best assist you. We generally respond to private messages, posts and comments posted on our social media pages on Monday through Friday between the hours of 8 a.m. and 5 p.m. Central Time (days and hours subject to change in the event of emergencies, closures or holidays). We do our best to answer every question sent our way, but we are not able to answer every post or provide advice regarding any pet’s health. We also encourage you to speak with our dedicated product specialists. You may either call 866-214-6945 (8 a.m.–5 p.m. CT weekdays) or reach out online at https://www.diamondpet.com/contact-us/.